Vista x64 Explorer Thumbnail Crash

[Tiffany]

I had a version that didn't support 10-bit encodes yet. Then after I upgraded, my explorer has been crashing on video thumbnails ever since.

I searched, but you seemed to try to blame it on the videos and recommended converting all of them to something else with Metafox... that doesn't really cut it. :/... something's wrong with the thumbnail software, it needs to be fixed. These are files I've had for years that have never had a problem.

Also, when the x64 package installs, it gets some error installing some registry thing that I have to ignore, so maybe that could have something to do with our problem.

Reset All & Suggested Settings doesn't fix it.

[Xanashi]

Hi Tiffany,

Try this:

1. Go into Settings App, and on the Config tab click "Icaros Thumbnailing".

2. Click 'Deactivate'.

3. Download the Portable version of Icaros 2.0 from this post.

4. Reboot, or restart Explorer.exe

5. Go into the Vista Codecs installation directory, and remove any Icaros file + DirectShowLib-2005.dll.

6. Extract the content of the newly downloaded version of Icaros into the same directory that you removed the old files from.

7. Now try Re-activating Icaros.

[Tiffany]

I tried running it from the folder manually too, and the config thing came up and I activated it, but explorer still crashes.

[Xanashi]

Hmm...

Does it crash when Icaros is inactive?
Is it a single file that causes the crash, a specific kind of files or all files in general?

[Tiffany]

(04-28-2012 08:48 AM)Xanashi Wrote:  Hmm...

Does it crash when Icaros is inactive?
Is it a single file that causes the crash, a specific kind of files or all files in general?

It's a variety of different ones, but I've isolated just one for easy testing. I can't tell which all it is since it crashes so fast, but one for sure is an mp4.

Here's some info about that one for reference:

Video: MPEG4 Video (H264) 854x480 29.97fps 995kbps [Video]
Audio: 0x4441 48000Hz stereo 127kbps [Audio]

Format : MPEG-4
Format profile : Base Media
Codec ID : isom
File size : 307 MiB
Duration : 36mn 14s
Overall bit rate : 1 186 Kbps
Writing application : Lavf54.1.100

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 36mn 14s
Bit rate : 1 000 Kbps
Width : 854 pixels
Height : 480 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.081
Stream size : 258 MiB (84%)
Writing library : x264 core 120 r2146 bcd41db
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x113 / me=umh / subme=8 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=36 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=2 / b_bias=0 / direct=3 / weightb=1 / open_gop=0 / weightp=2 / keyint=60 / keyint_min=6 / scenecut=40 / intra_refresh=0 / rc_lookahead=50 / rc=abr / mbtree=1 / bitrate=1000 / ratetol=1.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Language : English
Tagged date : UTC 2012-04-23 22:30:16

Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 36mn 14s
Bit rate mode : Constant
Bit rate : 128 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Compression mode : Lossy
Stream size : 33.2 MiB (11%)
Language : English
Tagged date : UTC 2012-04-23 22:30:16

[Xanashi]

It looks alright. Could you provide a sample of that file.
There is a sample creation utility on the Misc tab of the Settings App.
Use it to create a 40MB sample and upload that to mediafire.com. Post the url here.

[Tiffany]

(04-29-2012 04:33 AM)Xanashi Wrote:  It looks alright. Could you provide a sample of that file.
There is a sample creation utility on the Misc tab of the Settings App.
Use it to create a 40MB sample and upload that to mediafire.com. Post the url here.

I........ don't think that would be at all appropriate.... But... I'll pm it to you.

But uh, as a fair warning... I wouldn't watch it at work or around family.

By the way, I'll note that my explorer crashed while making the sample, and well... probably a least 3 times while doing this, even though I have the folder as all types rather than thumbnails. I guess it must read the thumbnail at some point or something.

I'll also note that the Ikaros software will only open from the 32-bit folder, and won't work from the 64-bit one.

[Xanashi]

(04-30-2012 02:11 AM)Tiffany Wrote:  I........ don't think that would be at all appropriate.... But... I'll pm it to you.

But uh, as a fair warning... I wouldn't watch it at work or around family.

Heh, understood. ;-)

(04-30-2012 02:11 AM)Tiffany Wrote:  By the way, I'll note that my explorer crashed while making the sample, and well... probably a least 3 times while doing this, even though I have the folder as all types rather than thumbnails. I guess it must read the thumbnail at some point or something.

I'll also note that the Ikaros software will only open from the 32-bit folder, and won't work from the 64-bit one.

All this sounds awfully suspicious, if you ask me.
I just tested the sample and it generated a thumbnail without any problems here.
It shouldn't matter that I'm on Win7, as Win7 and Vista uses the same method to extract the thumbnails.

When you extract the portable version of Icaros, you don't have to extract the contents of the 32-bit/64-bit folders,
just open IcarosConfig and it will perform the right setup for you.

Does the crashes stop if you deactivate Icaros?
Does it stop if you disable thumbnailing altogether?
(as in Organize->Folder options->View->Always show icons, never thumbnails)

[Tiffany]

(04-30-2012 02:27 AM)Xanashi Wrote:  

(04-30-2012 02:11 AM)Tiffany Wrote:  I........ don't think that would be at all appropriate.... But... I'll pm it to you.

But uh, as a fair warning... I wouldn't watch it at work or around family.

Heh, understood. ;-)

(04-30-2012 02:11 AM)Tiffany Wrote:  By the way, I'll note that my explorer crashed while making the sample, and well... probably a least 3 times while doing this, even though I have the folder as all types rather than thumbnails. I guess it must read the thumbnail at some point or something.

I'll also note that the Ikaros software will only open from the 32-bit folder, and won't work from the 64-bit one.

All this sounds awfully suspicious, if you ask me.
I just tested the sample and it generated a thumbnail without any problems here.
It shouldn't matter that I'm on Win7, as Win7 and Vista uses the same method to extract the thumbnails.

When you extract the portable version of Icaros, you don't have to extract the contents of the 32-bit/64-bit folders,
just open IcarosConfig and it will perform the right setup for you.

Does the crashes stop if you deactivate Icaros?
Does it stop if you disable thumbnailing altogether?
(as in Organize->Folder options->View->Always show icons, never thumbnails)

If I disable thumbnailing it doesn't crash, but if I disable Ikaros and view thumbnails, it still crashes.

If I downgrade to 5.9.5 (Vista) and 2.8.8 (x64) then the thumbnailing works flawlessly without a single crash. I tested just now to confirm. Staring at thumbnails right now that would make me crash prior, and with the old version they do not do so.

[Xanashi]

Hmm....

Let's try to rule one thing out at a time.

For testing, could you try uninstalling Shark's codecs, and install the standalone version of Icaros,
with the installer from the same post as before?

Remember to activate it after installation.