Hello:
Here are the details on the 2nd possible bug, mentioned previously in my other post. I've included my machine and setup info in that other post as well.
I've given you as much information as I can find - anything else, please let me know. NOTE: I’m running your latest version now for several days, and I have not seen this issue. If it occurs again, I’ll keep you posted.
Let me know your thoughts. Thanks, Matt.
Possible Bug #2:
This bug has happened a couple times in the last month. The most recent happened around April 5th. I was NOT running your latest release at the time, so, maybe this has been fixed. This happens without the interface open, just running in the background as Icaros is suppose. At some point I noticed that the thumbnails being viewed are not what I have seen in the past by Icaros. Digging a little deeper into this, and upon opening Icaros (going to Cache Tab), I noticed that the # of entries and the size of the database are not what I was expecting (For the number of Entries, the Database size was in the GBs, not MBs as shown in the screen shot). Not sure by what process or mechanism, but it would seem as though the database was wiped out.
Since I didn’t have an idea of when this “wipe” happened, I looked at the timestamps associated with the Icaros DB files, and noted that previous time the application either updated or accessed those files (in this case, it was about 4 or 5 days prior – which I’m assuming means that Icaros really had not been “functional” since that time). So, based on that date, I peeled through the Event Log on that day, and located 3 entries for that day/time: 1 Error followed by 2 informational. No DMP file was generated for this same time. Which I guess would mean that whatever is occurring it must be terminating Icaros before it can create the DMP file.
With Icaros running in that same state (with the disproportionate #entries/Database Size, I ran several tests with Icaros to see if it would build upon those number, or if it was in a hung state. Nothing I did made any difference resolve the current hung state since. My solution was to uninstall Icaros completely, then reinstall it.
04/14/2021 UPDATE: The "wipe" of the database just occurred in the latest release as well. Again, no DMP file created, and it looks as though the latest entry in the Windows Logs would be the same error indicated below, no other warnings. The entries is about 18,000 but the database size is down to 10 MB. This time I pulled up Icaros, and did a few tests. It seems as though Icaros is still generating thumbnails when I activate/deactivate them. But the cache files don't appear to be updating, even when set to dynamic (cleared window cache before testing). So I would guess that Icaros is now regenerating the thumbnails every time, since it can not use the cache. Hope this helps. Thanks.
3 Entries in the Event Log - 1 error followed by 2 Warnings:
ERROR:
Faulting application name: DllHost.exe, version: 10.0.19041.546, time stamp: 0xf25621f0
Faulting module name: IcarosCache.dll, version: 3.1.9.401, time stamp: 0x6028f87d
Exception code: 0xc0000005
Fault offset: 0x0000000000011410
Faulting process id: 0x3980
Faulting application start time: 0x01d729e14a99ef0c
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Program Files\Icaros\64-bit\IcarosCache.dll
Report Id: 2ff1bec4-12c0-4238-8e84-56c6a07f597c
Faulting package full name:
Faulting package-relative application ID:
INFORMATION MSG 1:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: DllHost.exe
P2: 10.0.19041.546
P3: f25621f0
P4: IcarosCache.dll
P5: 3.1.9.401
P6: 6028f87d
P7: c0000005
P8: 0000000000011410
P9:
P10:
Attached files:
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DllHost.exe_1efae3a8cc75ba8e5b2294d9808c2838bd673dba_b4988140_d5585a4f-02f3-4a16-8ce5-5249c7d50281
Analysis symbol:
Rechecking for solution: 0
Report Id: 2ff1bec4-12c0-4238-8e84-56c6a07f597c
Report Status: 4
Hashed bucket:
Cab Guid: 0
INFORMATION MSG 2:
Fault bucket 2262508840881691041, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: DllHost.exe
P2: 10.0.19041.546
P3: f25621f0
P4: IcarosCache.dll
P5: 3.1.9.401
P6: 6028f87d
P7: c0000005
P8: 0000000000011410
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9CE0.tmp.WERInternalMetadata.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DllHost.exe_1efae3a8cc75ba8e5b2294d9808c2838bd673dba_b4988140_d5585a4f-02f3-4a16-8ce5-5249c7d50281
Analysis symbol:
Rechecking for solution: 0
Report Id: 2ff1bec4-12c0-4238-8e84-56c6a07f597c
Report Status: 268435456
Hashed bucket: c44392f313fef761df660bcdb1ef19a1
As a comparison, here my current # of entries and database size:
Here are the details on the 2nd possible bug, mentioned previously in my other post. I've included my machine and setup info in that other post as well.
I've given you as much information as I can find - anything else, please let me know. NOTE: I’m running your latest version now for several days, and I have not seen this issue. If it occurs again, I’ll keep you posted.
Let me know your thoughts. Thanks, Matt.
Possible Bug #2:
This bug has happened a couple times in the last month. The most recent happened around April 5th. I was NOT running your latest release at the time, so, maybe this has been fixed. This happens without the interface open, just running in the background as Icaros is suppose. At some point I noticed that the thumbnails being viewed are not what I have seen in the past by Icaros. Digging a little deeper into this, and upon opening Icaros (going to Cache Tab), I noticed that the # of entries and the size of the database are not what I was expecting (For the number of Entries, the Database size was in the GBs, not MBs as shown in the screen shot). Not sure by what process or mechanism, but it would seem as though the database was wiped out.
Since I didn’t have an idea of when this “wipe” happened, I looked at the timestamps associated with the Icaros DB files, and noted that previous time the application either updated or accessed those files (in this case, it was about 4 or 5 days prior – which I’m assuming means that Icaros really had not been “functional” since that time). So, based on that date, I peeled through the Event Log on that day, and located 3 entries for that day/time: 1 Error followed by 2 informational. No DMP file was generated for this same time. Which I guess would mean that whatever is occurring it must be terminating Icaros before it can create the DMP file.
With Icaros running in that same state (with the disproportionate #entries/Database Size, I ran several tests with Icaros to see if it would build upon those number, or if it was in a hung state. Nothing I did made any difference resolve the current hung state since. My solution was to uninstall Icaros completely, then reinstall it.
04/14/2021 UPDATE: The "wipe" of the database just occurred in the latest release as well. Again, no DMP file created, and it looks as though the latest entry in the Windows Logs would be the same error indicated below, no other warnings. The entries is about 18,000 but the database size is down to 10 MB. This time I pulled up Icaros, and did a few tests. It seems as though Icaros is still generating thumbnails when I activate/deactivate them. But the cache files don't appear to be updating, even when set to dynamic (cleared window cache before testing). So I would guess that Icaros is now regenerating the thumbnails every time, since it can not use the cache. Hope this helps. Thanks.
3 Entries in the Event Log - 1 error followed by 2 Warnings:
ERROR:
Faulting application name: DllHost.exe, version: 10.0.19041.546, time stamp: 0xf25621f0
Faulting module name: IcarosCache.dll, version: 3.1.9.401, time stamp: 0x6028f87d
Exception code: 0xc0000005
Fault offset: 0x0000000000011410
Faulting process id: 0x3980
Faulting application start time: 0x01d729e14a99ef0c
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Program Files\Icaros\64-bit\IcarosCache.dll
Report Id: 2ff1bec4-12c0-4238-8e84-56c6a07f597c
Faulting package full name:
Faulting package-relative application ID:
INFORMATION MSG 1:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: DllHost.exe
P2: 10.0.19041.546
P3: f25621f0
P4: IcarosCache.dll
P5: 3.1.9.401
P6: 6028f87d
P7: c0000005
P8: 0000000000011410
P9:
P10:
Attached files:
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DllHost.exe_1efae3a8cc75ba8e5b2294d9808c2838bd673dba_b4988140_d5585a4f-02f3-4a16-8ce5-5249c7d50281
Analysis symbol:
Rechecking for solution: 0
Report Id: 2ff1bec4-12c0-4238-8e84-56c6a07f597c
Report Status: 4
Hashed bucket:
Cab Guid: 0
INFORMATION MSG 2:
Fault bucket 2262508840881691041, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: DllHost.exe
P2: 10.0.19041.546
P3: f25621f0
P4: IcarosCache.dll
P5: 3.1.9.401
P6: 6028f87d
P7: c0000005
P8: 0000000000011410
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER9CE0.tmp.WERInternalMetadata.xml
These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DllHost.exe_1efae3a8cc75ba8e5b2294d9808c2838bd673dba_b4988140_d5585a4f-02f3-4a16-8ce5-5249c7d50281
Analysis symbol:
Rechecking for solution: 0
Report Id: 2ff1bec4-12c0-4238-8e84-56c6a07f597c
Report Status: 268435456
Hashed bucket: c44392f313fef761df660bcdb1ef19a1
As a comparison, here my current # of entries and database size:
